Refund Policy

1. Subscription Plans Overview

ClaudeTrader™ offers the following subscription options:

2. 48-Hour Refund Window

2.1 Eligibility

All first-time subscribers are eligible for a full refund if requested within 48 hours of their initial subscription purchase.

2.2 How to Request a Refund

2.3 Refund Processing

Approved refunds are processed through the same payment method you used (credit card via Stripe). Refunds typically appear in your account within:

• Credit Card: 5-7 business days
• Debit Card: 5-10 business days
• Bank Transfer: 7-14 business days (depends on your bank)

3. After 48 Hours - No Refunds

3.1 Why No Refunds After 48 Hours?

ClaudeTrader™ is a digital service that provides:

• Immediate Access: You gain full access to all features instantly
• Proprietary Technology: Patent-pending algorithms visible immediately
• Real-Time Data: Live market intelligence and analysis
• Educational Content: Full library of tools and resources

Unlike physical products, digital services cannot be "returned" after use. The 48-hour window allows you to evaluate whether the platform meets your needs.

4. Cancellation Policy

4.1 How to Cancel

You can cancel your subscription at any time through:

1. Stripe Customer Portal:
   • Visit your Stripe customer portal link (sent in your subscription confirmation email)
   • Click "Cancel Subscription"
   • Confirm cancellation
2. Email Request:
   • Email info@claudetrader.com with subject "Cancel Subscription"
   • Include your registered email
   • We'll process within 24 hours

4.2 What Happens After Cancellation?

• Immediate Effect: Auto-renewal is turned off
• Access Continues: You retain access until the end of your current billing period
• No Future Charges: Your subscription will not renew
• No Refund: You will not receive a refund for the current billing cycle

Example:

If you purchased a Monthly Plan on December 1st and cancel on December 15th:

• ✅ You continue to have access until December 31st
• ✅ You will NOT be charged on January 1st
• ❌ You will NOT receive a refund for December 15-31

5. Exceptions - No Refunds Provided

Refunds will NOT be granted in the following cases:

6. Chargeback Policy

• Immediate Account Suspension: Your access will be terminated
• Permanent Ban: You will not be able to resubscribe
• Legal Action: We may pursue legal remedies for fraudulent chargebacks
• Blacklist: Your payment method may be blocked from future transactions

6.1 Dispute Resolution Process

If you have a billing issue or concern:

1. Contact Us First: Email info@claudetrader.com with details
2. We Investigate: We'll review your account and transaction history
3. Resolution Offered: We work with you to resolve the issue fairly
4. Mutual Agreement: Most disputes are resolved without chargebacks

We're reasonable and fair. If there's a genuine billing error, we'll fix it. Just talk to us first!

7. Subscription Upgrades & Downgrades

7.1 Upgrading Your Plan

If you upgrade from a lower-tier plan to a higher-tier plan (e.g., Weekly → Monthly or Monthly → Annual):

• You will be charged the new plan price immediately
• Your previous plan will be prorated (unused time credited)
• New billing cycle starts immediately

7.2 Downgrading Your Plan

If you downgrade from a higher-tier plan to a lower-tier plan (e.g., Annual → Monthly):

• The change takes effect at the end of your current billing cycle
• No refund for the difference in price
• You continue to have access to your current plan until it expires

8. Failed Payments & Renewals

8.1 Payment Failures

If your subscription renewal payment fails:

• Retry Attempts: Stripe will automatically retry the payment 3 times over 7 days
• Email Notifications: You'll receive email alerts about the failed payment
• Grace Period: You may continue to have access during retry attempts
• Subscription Cancellation: If all retries fail, your subscription will be canceled

8.2 Reactivating After Cancellation

If your subscription expires or is canceled due to failed payment, you can reactivate by:

• Logging in to your account
• Selecting a subscription plan
• Completing payment

Note: Reactivation is considered a new subscription and is subject to the 48-hour refund policy.

9. Special Circumstances

9.1 Service Downtime

If ClaudeTrader™ experiences extended downtime (more than 24 consecutive hours) due to issues on our end:

• We will provide service credit for the affected time
• Credit will be applied to your next billing cycle
• Alternatively, you may request a partial refund at our discretion

9.2 Data Provider Issues

If third-party data providers (Binance, Hyperliquid) experience outages:

• This is beyond our control
• No refunds or credits will be provided
• Service will resume when data feeds are restored

9.3 Extenuating Circumstances

In rare cases of genuine hardship (medical emergency, financial crisis, etc.), we may consider refund requests on a case-by-case basis. Contact us at info@claudetrader.com with:

• Detailed explanation of your situation
• Supporting documentation (if applicable)
• Your account information

We're human. If you're genuinely struggling, talk to us. We'll try to work something out.

10. Price Changes

10.1 Notice of Price Increases

ClaudeTrader™ reserves the right to change subscription pricing. If prices increase:

• 30 Days' Notice: We'll notify you via email
• Current Subscribers Protected: Your current rate is locked until your next renewal date
• Opt-Out Option: You can cancel before the price increase takes effect

10.2 Grandfathered Pricing

Early subscribers may be offered "grandfathered" pricing (locked-in lower rates for life). These special rates:

• Are not eligible for refunds
• Apply only while subscription remains active
• Are lost if subscription is canceled and reactivated later

11. Frequently Asked Questions

Q: Can I get a refund if I'm not making profits?

A: No. ClaudeTrader™ is an educational platform, not a guarantee of profits. Trading losses are not grounds for a refund.

Q: What if I accidentally subscribed twice?

A: Contact us immediately at info@claudetrader.com. We'll investigate and refund the duplicate charge.

Q: Can I transfer my subscription to someone else?

A: No. Subscriptions are non-transferable and tied to your account.

Q: Do you offer free trials?

A: Currently, we do not offer free trials. The 48-hour refund window serves as a risk-free evaluation period.

Q: What if I subscribed and never used the platform?

A: Non-use is not grounds for a refund after 48 hours. You had access to the service whether you used it or not.

Q: Can I pause my subscription instead of canceling?

A: We do not currently offer subscription pausing. You must cancel and resubscribe when ready.

12. Contact Information

For questions, refund requests, or cancellations, contact us at:

Response Time: We aim to respond to all refund and cancellation requests within 24-48 hours (business days).

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance.

Material changes will be communicated via:

• Email to your registered email address
• Prominent notice on the platform
• Updated "Last Modified" date at the top of this document

14. Summary