Privacy Policy

This Privacy Policy applies to ClaudeTrader™ ("we," "our," "us") and describes how we handle personal information when you use our website, platform, and services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

When you register for or use ClaudeTrader™, we collect:

1.2 Information Automatically Collected

When you use ClaudeTrader™, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: Browser type, operating system, screen resolution
• IP Address: For security, fraud prevention, and geographic restrictions
• Cookies & Local Storage: Session tokens, preferences, authentication
• Log Data: Access times, errors, API requests

1.3 Trading Activity Data

We collect data about how you interact with the platform:

• Chart configurations and saved layouts
• Selected timeframes and trading pairs
• Feature usage patterns (which tools you use most)
• Performance metrics (load times, errors)

2. How We Use Your Information

2.1 Primary Uses

We use your information to:

• Provide the Service: Deliver the features and functionality you subscribed to
• Authenticate Users: Verify your identity and manage your account
• Process Payments: Handle subscriptions, billing, and refunds
• Improve the Platform: Analyze usage to enhance features and user experience
• Provide Support: Respond to your questions, issues, and feedback
• Send Notifications: Account updates, service changes, security alerts
• Prevent Fraud: Detect and prevent abuse, unauthorized access, or violations
• Comply with Law: Meet legal obligations and respond to legal requests

2.2 Marketing Communications

With your consent, we may send you:

• Product updates and new features
• Educational content and market insights
• Special offers and promotions

You can opt out of marketing emails at any time by clicking "Unsubscribe" or emailing info@claudetrader.com.

3. How We Share Your Information

3.1 Service Providers

We share information with trusted third-party service providers who help us operate the Service:

3.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or investigate violations
• Protect our rights, property, or safety
• Prevent fraud, security threats, or illegal activity
• Protect the rights or safety of our users or the public

3.3 Business Transfers

If ClaudeTrader™ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on the Service before your information becomes subject to a different privacy policy.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: HTTPS/TLS encryption for data in transit
• Password Security: Passwords are hashed and salted (never stored in plain text)
• Access Controls: Limited employee access to personal data
• Secure Infrastructure: Hosted on secure, monitored servers
• Regular Audits: Security reviews and vulnerability assessments
• Two-Factor Authentication: Available for enhanced account security

4.2 No Absolute Security

You are responsible for:

• Maintaining the confidentiality of your password
• Using a strong, unique password
• Logging out of shared or public devices
• Notifying us immediately of any unauthorized access

5. Your Rights & Choices

5.1 Access & Correction

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a portable format

To exercise these rights, contact us at info@claudetrader.com with "Data Request" in the subject line.

5.2 Account Deletion

You may delete your account at any time through your account settings or by emailing info@claudetrader.com. Upon deletion:

• Your account will be deactivated immediately
• Personal information will be deleted within 30 days
• Some data may be retained for legal or security purposes
• Anonymized usage data may be retained for analytics

5.3 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking "Unsubscribe" in any marketing email
• Updating your preferences in account settings
• Emailing info@claudetrader.com with "Unsubscribe" in the subject

Note: You cannot opt out of transactional emails (receipts, security alerts, account notifications).

6. Cookies & Tracking Technologies

6.1 What We Use

ClaudeTrader™ uses cookies and similar technologies:

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

7.1 Retention Periods

8. International Data Transfers

ClaudeTrader™ is based in Cyprus. If you access our Service from outside Cyprus, your information may be transferred to, stored, and processed in Cyprus or other countries where our service providers operate.

By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

9. Children's Privacy

If you believe a child under 18 has provided us with personal information, please contact us immediately at info@claudetrader.com and we will delete it.

10. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to Access: Obtain confirmation of data processing and a copy of your data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Restrict processing under certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, contact us at info@claudetrader.com with "GDPR Request" in the subject line.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under CCPA:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we don't sell data)
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights

To exercise your CCPA rights, contact us at info@claudetrader.com with "CCPA Request" in the subject line.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the updated policy.

We will notify you of material changes via:

• Email to your registered email address
• Prominent notice on the platform
• Updated "Last Modified" date at the top of this document

13. Third-Party Links

ClaudeTrader™ may contain links to third-party websites or services (exchanges, data providers, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:

We will respond to your request within 30 days (or as required by applicable law).

15. Summary